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Bachelor Internship: Diagnostic Labour Time analysis and improvements

Diagnostic steps have theoretical labor times defined by DAF, but dealers are paid for actual time spent. In practice, these times do not always match, which leads to dealer complaints.

  • Location Eindhoven
  • Organisation Unit Internships Eindhoven
  • Fulltime Fulltime
  • Education level Bachelor
  • Contract type Internship contract

Job description

You will:

  • report to the Manager Service & Troubleshooting Information
  • work together with several different departments within After Sales, Information Technology and the Costing & Analysis department.
  • work on the available data of performed Diagnostic cases, in order to analyze the quality/correctness of the Diagnostic Labor Time.
  • create reports which identify the quality/correctness of Diagnostic Labor Time for the individual diagnostic instructions
  • define a process to continuously monitor the data and how to initiate the appropriate actions for the team creating the Diagnostic Labor times.
 
For the After Sales department ‘ Dealer Workshop Services (DWS)’ we are looking for a graduate intern.
  • Investigate the available data of the DAF Diagnostic Assistant
  • Create related reports (PowerBI, Tableau);
  • Define process proposals for monitoring the data;
  • Define work instructions for the team to continuously improve;
  • Present the proposal to the related teams and their managers.

Your profile

We are looking for an eager HBO student International Business, who is interested in gaining experience in the international business of DAF Trucks N.V. with a strong relation to the mother company PACCAR Inc.

  • Fluent in English (B2) Preferably also well versed in Dutch
  • Proactive
  • Independently
  • Analytic
  • Social

Department

The department After Sales is part of the Marketing and Sales organization and has the main task to support DAF Dealerships in service their customers in the most efficient way. Scope of their responsibility is very wide and below are just some major areas of responsibility.

  • Dealer Workshop Services: Parts, service and diagnosis instructions, tools and supporting systems. Service Training.
  • Warranty and Product improvement
  • International Trucks Service: Call center for truck drivers when they run into problems with their truck.
  • Systems and Innovation: Supporting maintenance and development of all Service related dealer systems
Departments working close to After Sales is IT, Product Development and Connected Services

We offer

  • A view behind the scenes at a large international corporation; You will get a lot of freedom and responsibility;
  • We are open to your initiatives and depending on the assignment you see your results back in the workplace;
  • An experienced coach and supervisor who can teach you a lot and is willing to help you with your assignment;
  • After your graduation, you will have the opportunity to start your career at DAF;
  • An internship wage of  € 375,- gross per month on full-time base;
  • A travel allowance, if you don’t have a student travel product (provided by the Dutch government);
  • A housing allowance, if you temporarily rent a room near DAF.
  • Each intern will have the opportunity to participate at the Student Event. During this event you will meet other interns and find out more about DAF/PACCAR!

    Would you like to know more about the experiences of other students? Here you can read stories of our former interns.

Interested?

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Please upload your resume and motivation below. For more information you can contact Bram de Bie on the phone number 040-2142616.

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