DAF Trucks N.V.
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International Truck Service

International assistance service more than 35 years a pioneering force

In the early 70s, DAF was the first truck manufacturer to introduce an international assistance service that stranded drivers could call on for help. DAF ITS is still a pioneering force in the commercial vehicles industry and is one of the most valued and professional service organisations.

Fast Assistance (+31 40 214 30 00)

By the late 60s and early 70s, international road transport had already taken off in a big way. DAF drivers who had been stranded due to a breakdown or accident would call the DAF headquarters in Eindhoven, the Netherlands, and usually spoke to someone from the "International Sales" department. They were always offered help immediately, but the need for a structured and professional way to deal with these calls led to the creation in 1972 of ITS (International Truck Service), which at the time was unique in the field of commercial vehicles.

Anyone calling the DAF ITS number (+31 40 214 30 00) today is answered by one of the ITS operators, each of whom speaks at least four languages. These operators can offer ITS drivers assistance in a total of fifteen different languages. Modern computer equipment ensures that the nearest DAF service point to the stranded vehicle can be determined extremely quickly. The speed of response has always been one of the great strengths of ITS. After all, the sooner a truck is back on the road, the better. What's more, assistance is not limited just to the vehicle itself - help is also provided for the trailer, the superstructure or even the driver.


Whenever a call comes in, ITS does not just contact the dealer or service point that will provide the assistance, but also the dealer where the vehicle is normally serviced. This enables the ITS operator to immediately organise a guarantee of payment, so that the driver does not need to worry about financial matters. It goes without saying that ITS also alerts the driver's home base, if this has not already been done, and keeps the company up to date on the progress of the repairs.


In consultation with the operator, who is continually updated on any developments, it can also be decided whether to order a replacement truck or to arrange express delivery of a part that the dealer happens not to have in stock. Throughout the whole of Europe, ITS boasts an extensive and well-distributed network of around 1000 DAF dealers and service points. DAF customers can be assured of prompt assistance in the event of a breakdown or accident in no less than 41 countries - 24 hours a day, 7 days a week.

ITS is continuing to work on the professional quality of its network and service. For the time being, the telephone will remain the most important means of communication for ITS. However, developments in the field of telematics, for example, also offer ITS new possibilities. The DAF Telematics data communication system offers a function that allows the driver to send all the information necessary for rapid assistance directly to the ITS Call Center in Eindhoven at the touch of a button. The details of the vehicle and customer are sent by email, as well as the exact location of the vehicle.