Whenever a call comes in, ITS does not just contact the dealer or service point that will provide the assistance, but also the dealer where the vehicle is normally serviced. This enables the ITS operator to immediately organise a guarantee of payment, so that the driver does not need to worry about financial matters. It goes without saying that ITS also alerts the driver's home base, if this has not already been done, and keeps the company up to date on the progress of the repairs.
In consultation with the operator, who is continually updated on any developments, it can also be decided whether to order a replacement truck or to arrange express delivery of a part that the dealer happens not to have in stock. Throughout the whole of Europe, ITS boasts an extensive and well-distributed network of around 1100 DAF dealers and service points. DAF customers can be assured of prompt assistance in the event of a breakdown or accident in no less than 49 countries - 24 hours a day, 7 days a week.